Frequently Asked Questions
We are continually working on updating our F.A.Q's as they come in. If there's something you're looking for that isn't listed here feel free to email us at Support@Floatngrill.com.
My Float'N'Grill is taking on water - what do I do?
- First off we want to apologize that your Float'N'Grill is taking on water. We designed our product to be water tight, but in some instances after frequent use or manufacturing defects sometimes that seal can break. If you're still under warranty please email us at Warranty@Floatngrill.com. If you're not sure you're covered still email us and someone will check the status for you.
The good news is we have a solution for you! You already may have noticed a small indent on the front right corner of the floating base. If you're looking at the Float'N'Grill from the front then the right side will have 1 cup holder and the propane tank slot in the back. We recommend drilling a 3/8th hole where the indent is so the water can be drained. Once the hole is drilled you can plug it with our rubber grommet supplied by us. If you do not have a rubber grommet please email us at Support@Floatngrill.com and we will ship one out free of charge right away!
Where can I read more about your warranty?
- You can read about our warranty here
Do you ship internationally?
- We currently do not ship internationally. This is because of expensive shipping costs and customs importing fees. We are working hard to make the Float'N'Grill available worldwide, and will make an announcement once we have everything worked out.
Are there going to more colors available?
- Yes! We are working with our manufacturers to produce more colors. We are still growing as a business and offering more colors than what we currently have costs money. This is a slow process and we apologize for not having a color you may want available. Rest assured that there will be more variations to come as we continue to grow.
There are black spots on my Float'N'Grill - what are these?
- The black spots or specks are normal when manufacturing the floating base. The bases are manufactured using a method called blow molding. When the machine is switching from creating a previous product to making ours they clean the machine by running our colored plastic through it. After a certain amount of time they deem the machine clean enough to start producing units for sale. These black spots are plastic still stuck in the machine that get flushed out when making the Float'N'Grill. These are not manufacturing defects as almost all of our units have them. Below is an example of what they look like:
What is your refund policy?
- You can read about our refund policy here